Plans, Usage & Billing FAQs

Yes. You can start with Basic at no cost. Basic gives you access to LawNeeds’ core AI guidance with limited usage, together with a limited number of voice notes and uploads. If you need more support, you can choose Express, Support Pass, top-ups or a separate paid consultation with a regulated professional.

Basic is the free way to use LawNeeds. It includes limited AI guidance, 2 voice notes and 2 image or document uploads. Basic is designed to help you get started and understand your legal situation before deciding whether you need additional support.

Express is a 24-hour access option for users who need additional support for a short period. It costs £5.99 and includes increased access to LawNeeds, including 4 voice notes and 4 image or document uploads during the 24-hour period.

Support Pass is a 30-day access option for users who need more sustained support. It costs £29.99 and includes increased access to LawNeeds, 10 voice notes, 10 image or document uploads, and access to eligible Matter Workspace case-management features during the active period.

No. Express and Support Pass are time-limited access options rather than recurring subscriptions. Express lasts for 24 hours and Support Pass lasts for 30 days from activation. You can purchase access again when you need it.

No. Express and Support Pass do not automatically renew. If you want continued access after your current period ends, you can purchase another pass.

Your access returns to the features and limits available on Basic, unless you purchase another eligible option. Any time-limited access associated with the expired pass will also end.

Yes. Consumer prices displayed by LawNeeds are shown inclusive of applicable VAT unless we clearly state otherwise.

LawNeeds provides AI-powered legal information designed to help you understand your situation, explore relevant information and identify possible next steps. The level of access available can depend on the plan or pass you are using.

AI usage is limited on the free Basic plan. Express and Support Pass include unlimited AI text queries for the duration of your access period.

No. LawNeeds’ AI provides legal information and guidance, not regulated legal advice. If you need advice that is specific to your circumstances, you can request a consultation with a regulated professional through the app.

You can book a consultation with a regulated professional. Consultations are separate from Basic, Express and Support Pass and are priced according to the service you select.

Your allowance depends on your access level. Basic includes 2 voice notes, Express includes 4 voice notes during its 24-hour access period, and Support Pass includes 10 voice notes during its 30-day access period.

Basic includes 2 uploads, Express includes 4 uploads during its 24-hour access period, and Support Pass includes 10 uploads during its 30-day access period. An upload can be an eligible image or document submitted through the app.

No. Allowances included with a time-limited access option do not roll over after that access period ends. Basic allowances also do not accumulate over time.

You can purchase a top-up if available to you, or choose another eligible access option. The app will show the options available when you reach your allowance.

Yes. Technical limits may apply to file size, document length, file type and voice-note length to support reliable processing. Where a file or recording exceeds an applicable limit, the app will prompt you to adjust it before submitting.

Top-ups let you add extra voice-note or upload capacity when you need it, without requiring you to change your current plan.

You can purchase additional voice notes or image and document uploads as separate top-ups. Choose a pack of 5 for £5.99 or a pack of 10 for £11.99, depending on what you need. The app will show exactly what is included before you confirm your purchase.

Yes. You can purchase additional top-ups when you need them, subject to the options available in the app.

No. Top-ups relate to eligible in-app usage only. Consultations and other professional services are purchased separately.

The Case Folder is a secure place within LawNeeds for keeping documents and information connected to your consultation or legal matter organised in one place.

No. The Case Folder is separate from the additional case-management features available through the Matter Workspace. This distinction means you can have a dedicated place for relevant case materials without necessarily having access to the wider Matter Workspace.

A Case Folder is available where it forms part of an eligible consultation or professional service on LawNeeds. Its purpose is to help keep relevant documents and matter information organised alongside the support you receive.

Your Case Folder is not treated in the same way as time-limited Matter Workspace case-management access. Access to stored information remains subject to LawNeeds’ applicable account, retention and legal policies.

The Matter Workspace provides additional case-management support for eligible users and services. It is designed to help you manage an ongoing legal matter in a more structured way within LawNeeds.

No. Matter Workspace case-management features are available only with eligible access options and professional services. The app and the Pricing page will indicate when Matter Workspace access is included.

No. Where Matter Workspace case-management features are included with a time-limited pass or service, access to those features is active for the applicable access or service period.

The additional case-management features associated with the Matter Workspace become inactive / read-only when the relevant access period or service ends. Where available, you can reactivate eligible access by purchasing another Support pass or qualifying service.

The Case Folder is separate from the Matter Workspace case-management features. Ending Matter Workspace access does not mean that the Case Folder is treated as one of those inactive case-management features.

No. Consultations with regulated professionals are separate services and are paid for independently from Basic, Express and Support Pass.

LawNeeds offers different levels of in-app professional support, from shorter consultations to more sustained support and casework. Available communication methods and service features depend on the option selected.

Consultation prices vary depending on the type and duration of support you choose. You can view the available services and their prices on the In-App Consultations section of our Pricing page before requesting a consultation.

Yes. You can access one free 10-minute consultation with each participating regulated professional on LawNeeds. Availability may vary by professional and is shown in the app when selecting a consultation.

Legal advice is provided by regulated legal professionals (SRA-regulated solicitors & IAA-regulated advisers) using the platform.

Yes. Eligible professional services are delivered through LawNeeds’ in-app communication channels. The communication methods available depend on the service selected.

Depending on the service you choose, consultations can take place through secure in-app text messaging, voice calls or video calls. The communication methods available for each consultation are shown before you book or request the service.

Yes. Your conversations with regulated professionals and interactions with the LawNeeds AI are encrypted in transit and at rest to help protect your information while it is being transmitted and when it is stored.

No. Top-ups and professional services are separate purchases. A top-up does not pay for, extend or replace a consultation or other professional service.

Not automatically. Your app access and your professional service are separate unless the service description specifically states that additional access is included.

Yes. Where available, you can request additional time with your regulated professional without having to start a new consultation. Extension options and prices are shown in the app, allowing you to choose the additional time you need before confirming your request.

LawNeeds shows the applicable price and key service information before you confirm a paid purchase. This allows you to review the option you are selecting before payment.

Yes. The new LawNeeds model is designed so you can start free and choose additional support when it is useful to you, rather than committing to a recurring consumer subscription.

The latest prices, allowances and service information are shown within the LawNeeds app and on the relevant LawNeeds pricing pages. Where there is a difference between older promotional material and the current in-app purchase information, check the current purchase screen before completing payment.

If you experience a problem with a purchase, usage allowance or access to a paid feature, contact LawNeeds through the support options provided in the app or on the LawNeeds website. Include enough information for the team to identify the affected purchase or account issue, but do not send passwords or other security credentials.