Usage & Billing FAQs

Minutes are the usage units for advanced features on paid plans. They are used when you:
• Send voice notes
• Upload images or documents
• Generate legal documents with AI
Text chat with the AI is unlimited on paid plans.

Yes. If you’re on a monthly plan and renew, any unused minutes roll over to the next billing cycle.

You can purchase additional minutes through our top-up system without interrupting your usage.

• £1 = 1 minute
• Minimum: 5 minutes (£5)
• Maximum: 30 minutes (£30)

Yes. However, if you top up frequently, we may recommend upgrading your plan for better value.

Yes. You’ll be notified when you’ve used around 85% of your minutes.

Voice notes are charged based on length and rounded up to the nearest full minute
(e.g. 1 minute 20 seconds = 2 minutes).

Up to 5 minutes per voice note

To ensure fast processing, system reliability, and accurate AI responses.

You’ll be asked to shorten it or split it into multiple recordings.

Each image or document upload uses 1 minute.

• Standard: up to 25MB per file
• Premium: up to 50MB per file

• Standard: up to 8 pages per document
• Premium: up to 25 pages per document

You’ll be prompted to split it into smaller parts before uploading.

Yes. Uploads are processed individually, with 1 minute deducted per file.

LawNeeds generates legal documents based on your input and selected template.

• Simple (1–2 pages): 2 minutes
• Complex (3–5 pages): 4 minutes
• Extensive (6–10 pages): 6 minutes

Documents are typically generated within 1–10 pages, depending on complexity.

For more complex or longer legal work, you may be guided to connect with a lawyer.

Business plans operate on a shared minute pool, meaning all team members use the same allowance.

No. Usage is flexible across your team with no per-user caps.

Yes. Unused minutes can roll over when your subscription renews.

You can purchase additional minutes to continue using the platform without interruption.

• £1 = 1 minute
• Minimum: 20 minutes (£20)
• Maximum: 50 minutes (£50)

Yes. You’ll receive alerts when usage reaches around 85% of your allowance.

We’ll recommend a plan upgrade better suited to your usage.

Voice notes are charged based on duration and rounded up to the nearest minute.

• Premium: up to 10 minutes per note
• Enterprise: up to 15 minutes per note

Business use cases often involve more complex and detailed inputs, requiring longer recordings.

Each upload (image or document) uses 1 minute.

• Premium: up to 50MB per file
• Enterprise: up to 100MB per file

• Premium: up to 40 pages per document
• Enterprise: up to 75 pages per document

You’ll be asked to split the file into smaller uploads.

Businesses can generate structured legal and compliance documents using AI, based on templates
and inputs.

• Simple (1–2 pages): 2 minutes
• Complex (3–5 pages): 4 minutes
• Extensive (6–10 pages): 6 minutes

Documents are typically generated within 1–10 pages, depending on complexity.

You’ll be prompted to adjust your input (e.g. shorten a voice note or split a document).

No. LawNeeds provides AI-generated legal information and tools. Regulated legal advice is
delivered by qualified lawyers on the platform.

No. Lawyer consultations and casework are priced separately and must be paid for independently.