Minutes are the usage units for advanced features on paid plans (Standard and Premium). They are used when you send voice notes, upload images or documents, and generate legal documents with AI. Text chat with the AI is always unlimited on paid plans.

Voice notes are charged based on their length. Time is rounded up to the nearest full minute (e.g. a 1 minute 20 second note = 2 minutes). Maximum length per voice note is 5 minutes on both Standard and Premium plans.

Each image or document upload uses 1 minute. Standard users can upload files and images up to 25MB, alongside documents up to 8 pages. Premium users can upload files and images up to 50MB and documents up to 25 pages. Documents above the page limit must be split before uploading.

The cost depends on document length: Simple (1–2 pages) = 2 minutes; Complex (3–5 pages) = 4 minutes; Extensive (6–10 pages) = 6 minutes. You will be informed of the minute cost before generation and receive confirmation after.

You can purchase top-ups (£1 = 1 minute, up to 30 minutes at a time) or upgrade your plan. You will receive alerts when you reach 85% of your balance. Unlimited text chat remains available on paid plans.

Unused minutes roll over on Monthly and Annual plans when you renew under either the Standard or Premium subscription tiers. Weekly plans do not support roll-over.

Basic users receive limited AI text queries (6 every 6 hours) and access to pro-bono providers (subject to availability). During the first month, promotional access includes 2 voice notes, 2 uploads, and 2 AI document generations, with a 10MB image cap and 4-page document cap.

A query is a single interaction where you ask the LawNeeds AI a question and receive a response. This includes initial questions and any follow-up prompts the AI requests to clarify your situation. On the Basic (Free) plan, queries are limited (e.g., 6 queries every 6 hours). On paid plans, text queries are unlimited and do not use your minutes (minutes are only used for voice notes, uploads, and AI document generation).

The Express plan provides unlimited AI text queries for 24 hours. It does not include voice notes, uploads, or AI document generation, and minutes do not roll over.

No. Lawyer consultations and casework are priced separately because they are regulated professional services. Your subscription covers AI legal guidance, document analysis, and lawyer matching, with consultation fees shown before booking.

The minute-based system ensures fair pricing based on processing effort, supports voice and document analysis, keeps plans affordable, and provides transparency and regulatory compliance. You can always see how minutes are used and your remaining balance.